Shipping policy

Please allow 1-2 days for your order to be processed for shipping. We make every effort to fulfill orders as quickly as possible. For pre-order items, please refer to the expected availability timing stated on the order page. We ship domestically and to a select number of international destinations.  Shipping times depend on your location. The USPS site quotes, but does not guarantee, 2-8 business days for domestic delivery. International shipping is longer.

SHIPPING

• Multiple orders placed on the same day cannot be combined and will ship separately.
• We can’t split up a single order and ship to multiple locations. If you need to send items to different locations, please place separate orders for each location.
• We CANNOT CHANGE A SHIPPING ADDRESS ONCE AN ORDER HAS BEEN PLACED. Please be sure to check your shipping details prior to submitting your order.
• We can ship most of our products to U.S. Military APO/FPO addresses. When completing your Shipping Address, please note the following:

1. Be sure to enter your full name, grade, and PSC or unit number.
2. Make sure the City is entered as either "APO" or "FPO".
3. Make sure the State must is selected as either "AA" "AE" or "AP".
4. The country must be United States and you must enter your zip code.
5. Because of the various security measures within military bases, orders shipped to an APO/FPO address take longer to be delivered. Please allow 2-4 weeks for arrival of your package.

TRACKING YOUR SHIPMENT

• An email with tracking information will be sent to you once your order has shipped.

CUSTOMER SERVICE

Our customer service team is available Monday through Friday 8:30am – 5pm PST. If you email tinychef@snapcreative.com over the weekend, our customer service team will contact you the following Monday.